Webhelp

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Webhelp was a human search engine and multi-national business process outsourcing company founded in Toronto, Canada, in 1999. In 2023, Concentrix bought Webhelp. Webhelp was founded in 1999 in Toronto, Canada, by Kerry Adler and Laura Hantho. Initially launched as Webhelp.com Inc., the company was a Delaware-registered corporation headquartered in Toronto. The company was established with a vision to revolutionize customer service through human-assisted online search and customer service technology. The early business model of Webhelp centered on providing real-time, human-assisted customer support via online chat, making it one of the pioneering ventures in outsourced customer experience solutions. The company's proprietary ARENA software solution was pivotal in its operations, facilitating back-office processing and online assistance. Webhelp soon secured major clients including Microsoft, AOL, and Sony. In 2000, Webhelp expanded its operations into France under a franchise agreement with two French entrepreneurs, Olivier Duha and Frédéric Jousset. This significant expansion was formalized through the Technology and Trademark Agreement, signed on June 6, 2000, between Webhelp.com Inc. (Toronto) and the newly created Webhelp S.A. (France).