IT service management
Management of information technology services that meet the needs of a business
Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Nº Q1481411 ★★★
Rare · Knowledge
IT service management
Management of information technology services that meet the needs of a business
Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Last price
—
Floor price
—
7-day median
—
30-day sales
0
30-day range
—
In circulation
0
Price history
median
low – high
sales
No sales in this period
Show table
| Date | median | Low | High | sales |
|---|
Sales history
- Last sale
- —
- 30-day average
- —
- 30-day low
- —
- 30-day high
- —
- Sales 7d
- 0
- Sales 30d
- 0
No sales yet.
Anonymous sales: no buyer or seller shown. Figures count player-to-player sales only.
From Wikipedia
Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)."
Text: Wikipédia, CC BY-SA 4.0. · Image: Michael Brenner (CC BY-SA 4.0) ·
Related cards
Management information system
Information system used for decision-making
Nº Q61905 ★★
Business Information Services Library
Framework used for information management
Nº Q2900734 ★★★
Technical support
Service of resolving technical problems for end users of an organization's products or services, often remotely
Nº Q366580 ★★★★★
ITIL
Framework with best of practices for IT service and asset management
Nº Q152361 ★★★★
Managed services
Type of services
Nº Q1813651 ★★
Database management system
Software for running databases; computer-software application that interacts with end-users, other applications, and the database itself to capture and analyze data; allows the definition, creation, querying, update, and administration of databases
Nº Q176165 ★★★