Zoho CRM (application)

Zoho CRM is a cloud-based customer relationship management (CRM) application developed by Zoho Corporation, an India-based technology company. It is delivered as a software-as-a-service (SaaS) product and includes features for managing sales processes, marketing activities, and customer support. Zoho CRM was launched in 2005 by Zoho Corporation. In 2010, Zoho partnered with Google as a launch partner for the Google Apps Marketplace, allowing Google Apps users to access Zoho CRM within their existing accounts. In 2012, Zoho CRM was launched on the Google Play Store, providing Android users with mobile access to customer data, including accounts, leads, and contacts. In 2016, Zoho launched a multichannel version of Zoho CRM, integrating email, social media, live chat, and phone into a unified platform. The update introduced SalesSignals, providing real-time notifications of customer interactions across channels. In 2017, Zoho launched Zia, an AI powered virtual assistant for Zoho CRM. Zia provides real-time insights, detects anomalies, suggests workflows, and automates routine sales tasks. In June 2024, Zoho introduced an update to the platform under the title CRM for Everyone.