Incident management

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An incident is an event that could lead to loss of, or disruption to, an organization's operations, services, or functions. Incident management (IcM) refers to the activities an organization undertakes to identify, analyze, and correct hazards to prevent future recurrence. These incidents within a structured organization are normally dealt with by either an incident response team (IRT), an incident management team (IMT), or Incident Command System (ICS). Without effective incident management, an incident can disrupt business operations, information security, IT systems, employees, customers, or other vital business functions. An incident is an event that may lead to the loss of, or disruption to, an organization's operations, services or functions. Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. If not managed, an incident can escalate into an emergency, crisis or disaster. Incident management is therefore the process of limiting the potential disruption caused by such an event, followed by a return to business as usual. Without effective incident management, an incident can disrupt business operations, information security, IT systems, employees, customers, or other vital business functions. National Fire Protection Association states that incident management can be described as, '[a]n IMS [incident management system] is "the combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure, designed to aid in the management of resources during incidents".