Intelcom

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Intelcom (also known as Intelcom Courier Canada Inc.) is a Canadian courier and package delivery company headquartered in Montreal, Quebec. The company delivers nearly 500,000 parcels per day across Canada. Intelcom’s clients include Amazon as well as Pitney Bowes and Landmark Global, which handle shipping for Etsy and eBay. Intelcom significantly expanded its business operations to Australia in 2021. Since 2017, the company has been noted in Canadian media for its delivery issues and unsafe working conditions. Daniel Hudon created the company in 1986 as a same-day delivery service for businesses. In 2000, Canada Post bought 50% of Intelcom Express’ shares. The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post. These shares were repurchased by Intelcom Express in 2007. In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus Inc. and Eco Plus Inc. services for the province of Quebec. In 2015, Amazon tested Intelcom’s delivery services. Shortly thereafter, they signed on to expand the relationship across the country. Intelcom then secured an investment from the Business Development Bank of Canada and the Caisse de dépôt et placement du Québec. In 2021, Intelcom launched its subsidiary Dragonfly Shipping in Australia. Dragonfly Shipping became the first high-volume seven-day-a-week delivery service in Australia. In 2024, Intelcom expanded the Dragonfly brand to cover all regions outside of Quebec. In 2025, it launched its first services in the Netherlands, and became a delivery partner of Amazon.